Shipping policy
Shipping Policy for velvza.com
Effective Date: 11-20-2024
1. Shipping Regions
We currently only ship within the United States, including all 50 states and U.S. territories (e.g., Guam, Hawaii).
2. Shipping Method
Courier Service
All orders are shipped using Amazon Courier for reliable delivery.
Delivery time typically ranges from 7 to 10 business days, but may take longer for remote locations such as Guam or Hawaii.
Customs Fees
Since we only ship within the U.S., there are no customs fees or import-related charges.
3. Fulfillment Process
Fulfillment Statuses
Unfulfilled: When an order is successfully placed and payment is confirmed, the status will appear as "Unfulfilled."
Fulfilled: Once your order has been shipped via Amazon Courier, the status will update to "Fulfilled," and tracking details will be provided.
You can check your order and tracking details on the My Orders page.
4. Payment Options
We currently accept PayPal as the only payment method.
Coming Soon: Credit Card payment options (Visa, MasterCard, American Express, Discover) will be available in the near future.
5. Additional Information
Preparation Time: Orders are typically processed within 3-5 business days.
Shipping Delays: While most shipments arrive within the estimated timeframe, external factors (e.g., weather conditions, courier delays) may cause slight delays.
For further inquiries, please contact us at:
Customer Support:
Mailing Address:
Adapt Inc., 4F, Samseong-ro 534, Gangnam-gu, Seoul, Republic of Korea