FAQ
Shipping & Delivery
Shipping & Delivery
We are excited to offer international shipping services to over 200 countries and islands worldwide. Our goal is to provide you with exceptional value and the best online shopping experience, no matter where you are. We are committed to expanding our reach and delivering beyond expectations, everywhere on Earth.
Where do you ship from? What shipping methods do you use?
Where do you ship from? What shipping methods do you use?
Our products ship from warehouses located in United States ,. Depending on your location and the products ordered, your package may be shipped via DHL, FedEx, UPS, . We choose the most efficient and cost-effective shipping method to ensure quick delivery.
Do you ship worldwide?
Do you ship worldwide?
Yes, we offer worldwide shipping to a vast majority of countries. However, there are a few locations where we may not be able to ship. If your location is one of these, we will inform you before completing your order.
What about customs?
What about customs?
Please note that we are not responsible for any customs fees or import duties that may be imposed once the items arrive in your country. By placing an order with us, you consent to the possibility of additional charges upon receipt. It is advisable to check with your local customs office to understand any charges that might apply.
Do you provide tracking information?
Do you provide tracking information?
Please note that we are not responsible for any customs fees or import duties that may be imposed once the items arrive in your country. By placing an order with us, you consent to the possibility of additional charges upon receipt. It is advisable to check with your local customs office to understand any charges that might apply.
I’m unable to track my order / My tracking says “no information available at the moment
I’m unable to track my order / My tracking says “no information available at the moment
It can take 2-5 business days for tracking information to be updated in the system of some carriers. If you’ve received your tracking number and there is no update after 5 business days, please reach out to us for assistance.
Will my items be sent in one package?
Will my items be sent in one package?
For logistical reasons, items from the same order may occasionally be shipped separately, even if combined shipping is selected. Rest assured, you will receive all items within the estimated delivery time frame and at no additional cost. We provide FREE shipping on all orders, no matter how many items you purchase.
What happens if I receive the wrong item?
What happens if I receive the wrong item?
If there is an issue with your order — whether it’s the wrong size, color, or a defective item — simply contact us, and we will provide a refund or a replacement. You won’t be asked to return the product.
Do you offer exchanges?
Do you offer exchanges?
We do not offer exchanges at this time. However, if you receive an incorrect or unsatisfactory product, let us know, and we’ll send you a replacement or issue a refund.